Peak Services News and Insights
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Peak Services 24/7 - Out of Hours Service
Toowoomba Regional Council and South Burnett Regional Council are the latest customers to join Peak 24/7 to manage their out of hours call centre services.
Peak 24/7 is an out of hours service designed to meet the needs of local government, providing around the clock customer service to over 20 councils across Queensland. We appreciate that councils need to continuously deliver great customer satisfaction, including responding to priority and disaster situations.
At Peak Services we understand that working in local government is not a nine to five job, that when a situation arises your customers expect an immediate response. Peak 24/7 receives more than 70,000 calls each year on behalf of organisations, including a mix of urgent or emergency/disaster related calls. Peak also provides lone/remote worker monitoring and SCADA alarm monitoring which only enhances the level of service the team at Peak can provide to local government.
Why do our customers love Peak 24/7?
Part of our quality assurance process means that we consistently seek feedback on our performance from our customers. Following are some of the recent quotes received through our NPS rating;
“Their professionalism, staffing and willingness to assist is the highest of all the external vendors that we deal with (and have dealt with over 20 years in Local Government).” Livingstone Shire Council
“It is comforting to know that in an emergency situation, Peak can be relied upon to support our business.” Mackay Regional Council
“Peak works very well with our day team in making sure our service is of high quality. Always thinks ahead with public holidays etc…” Whitsunday Regional Council
“Peak Services provide excellent customer service and are agile and responsive to our needs.” DAF
We endeavour to provide a service that is flexible, superior in quality, consistent in delivery and innovative as we work with you to find a solution tailored to meet your organisations individual needs.
As a prequalified supplier on Local Buy’s Call Centre and Customer Administration Services contract arrangement, you can be assured that we have been through a rigorous procurement process, are compliant with all insurances and are offering you the best rates possible. We are also ISO9001:2015 certified, demonstrating that we have superior quality assurance providing you further peace of mind.
Peak has launched a new video which provides insights into Peak 24/7 including highly valued testimonial from some of our customers currently utilising the service.
Peak 24/7 is a 100% wholly owned operation of the LGAQ, meaning that all profits go towards boosting the LGAQ’s work advising, supporting and representing local government across Queensland.
If you would like further information on Peak 24/7 and how it can work for your council, contact Peak Services on hello@wearepeak or (07) 3000 2148.