Rebecca Misa has more than 10 years of customer service experience, from working in various call centre operations in New Zealand and Australia with a specific focus on local government entities. Rebecca has worked for Peak since 2014 and has an intimate understanding of what is needed to deliver an exceptional service to council representatives and their local community.
Rebecca maintains operational responsibility for the various functions and activities of the Customer Service Team, including training, development, motivation and performance to ensure an accurate application of Peak’s Customer Relationship Management, business rules, policies, standards and procedures. In support of Sila, Rebecca Misa exercises specialty in leading and motivating staff within the customer service team to achieve the highest levels of quality and customer satisfaction.
Rebecca implements training initiatives purposed to upskill customer service officers and optimise service delivery performance.
Proper application of Customer Relationship Management
Ensuring business rules, policies, standards and procedures are correctly practiced