Sila Tasolo

Team Leader - Managed Services

Sila Tasolo

About Sila

A highly motivated, diligent and enthusiastic worker and team player, Sila continues to be part of professional business unit that ‘lives’ the vision and values Peak Services. He has worked in previous roles as a loyal customer service professional & excellent problem solver.

His rich background in customer service has contributed to team work ethic and enhance performance.

Integrity and discipline is a personal value that I continue to live out at work in any given task.

Key Experience

Coordinates After-Hours and Emergency Call Centre

Including training, development, motivation and performance to ensure accurate application of Propel’s Customer Relationship Management, business rules, policies, standards and procedures.

Tactful Communication skills as a previous Youth Worker

A previous Youth Worker with Safe Places Community Services, worked with and mentored traumatized teens involved in distressing environments.

Leader and Inspirer

Inspire and influence youth through media on Youthempire.com

Core Capacity

  • Coordinate the operational functions of Propel’s after hours and emergency service
  • Exercise operational responsibility for the various Activities of the Customer Service Team
  • Provide a customer-focused, professional and efficient service interface with customers.
  • Develop, enhance and effectively establish employee’s commitments to delivery quality customer service
  • Facilitate staff on-the-job training
  • Monitor the Customer Service Team performance
  • Establish programs and undertake, where necessary, the presentation of skills training

Qualifications

  • Completed National Certificate Educational Achievement Levels 1, 2