A highly motivated, diligent and enthusiastic worker and team player, Sila continues to be part of professional business unit that ‘lives’ the vision and values Peak Services. He has worked in previous roles as a loyal customer service professional & excellent problem solver.
His rich background in customer service has contributed to team work ethic and enhance performance.
Integrity and discipline is a personal value that I continue to live out at work in any given task.
Coordinates After-Hours and Emergency Call Centre
Including training, development, motivation and performance to ensure accurate application of Propel’s Customer Relationship Management, business rules, policies, standards and procedures.
Tactful Communication skills as a previous Youth Worker
A previous Youth Worker with Safe Places Community Services, worked with and mentored traumatized teens involved in distressing environments.
Leader and Inspirer
Inspire and influence youth through media on Youthempire.com
Coordinate the operational functions of Propel’s after hours and emergency service
Exercise operational responsibility for the various Activities of the Customer Service Team
Provide a customer-focused, professional and efficient service interface with customers.
Develop, enhance and effectively establish employee’s commitments to delivery quality customer service
Facilitate staff on-the-job training
Monitor the Customer Service Team performance
Establish programs and undertake, where necessary, the presentation of skills training
Completed National Certificate Educational Achievement Levels 1, 2