Course Outline
Download Full Course Outline (PDF)Who should Attend?
This program is suited to any customer-facing officers within council. Every touchpoint is a defining moment in any business. Today more than ever, customers’ expectations of our customer service is higher than ever. This course will help you transform your customer experience and make every touchpoint a positive experience for your community.
Learning Outcomes
- Three principles of customer service calls
- Handling complaints
Participants will gain increased skills in how to ‘wow’ your customers
Short Course details
| Short Course Topics |
|---|
| The value of great customer service and how it impacts your business |
| Avoiding bad customer services and understanding the cost and repercussions |
| Why first impressions count – they count and cannot be erased |
| The tools to create an impactful first impression |
| Six principles of stellar customer services |
| The power of language and voice |
| Phone etiquette and successful conversations |
| Delivery |
| Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session. |
| Duration & location |
| Peak Services delivers Virtual or Instructor-led training workshops inhouse at your venue. |
| Fees & Inclusions |
| Please contact Peak Services for course fees or a proposal for onsite/in-house training. |
Upcoming Dates:
20 September 2022
Virtual Classroom and Instructor-led
12 October 2022
Virtual Classroom and Instructor-led
7 December 2022
Virtual Classroom and Instructor-led