Creating a Customer Experience

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

This program is suited to any customer-facing officers within council. Every touchpoint is a defining moment in any business. Today more than ever, customers’ expectations of our customer service is higher than ever. This course will help you transform your customer experience and make every touchpoint a positive experience for your community.

Learning Outcomes

  • Three principles of customer service calls
  • Handling complaints

Participants will gain increased skills in how to ‘wow’ your customers

Short Course details

Short Course Topics
The value of great customer service and how it impacts your business
Avoiding bad customer services and understanding the cost and repercussions
Why first impressions count – they count and cannot be erased
The tools to create an impactful first impression
Six principles of stellar customer services
The power of language and voice
Phone etiquette and successful conversations
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Peak Services delivers Virtual or Instructor-led training workshops inhouse at your venue.
Fees & Inclusions
Please contact Peak Services for course fees or a proposal for onsite/in-house training.


Book Now

Upcoming Dates:

    20 September 2022
    Virtual Classroom and Instructor-led
    12 October 2022
    Virtual Classroom and Instructor-led
    7 December 2022
    Virtual Classroom and Instructor-led