Dealing with Hostile and Violent People

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

The “Dealing with Hostile & Violent People” program is suited to all levels of local government, in particular customer service staff and outdoor workers where interaction with the public may become hostile.

Potential audiences

  • Customer Service centres
  • Council libraries
  • Outdoor workers (road crews, parks & gardens)
  • Local laws officers
  • Parking inspectors
  • Bus drivers

Learning Outcomes

Participants will be gain valuable skills in de-escalating conflict or threatening situations.

Short Course details

Short Course Topics
Conflict resolution – calming internal and external customers
Calming methodologies explained

A number of scenarios and case studies are workshopped and role-played during this program. Our program will be customised to include areas of concern for the audience.

Our program instructor interacts closely with attendees to re-enact a variety of conflict situations in a non-threatening and open environment.

Our trainer uses Verbal Judo concepts such as Tactical Assertive Communication (TAC) and Non-Violent Communication (NVC) to teach participants skills to assist during high conflict situations.

Our specialist trainer is skilled in the concepts of Verbal Judo and has over 23 years instructing and inspiring course participants to overcome difficult situations. Join us for this lively, instructor-led, interactive and practical course that will enhance the participants’ abilities to deal with any hostile situation.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions

Please contact Peak Services for course fees or a proposal for onsite/in house training.

Upcoming Dates:

    Tuesday 18 January 2022
    Virtual Classroom
    Tuesday 8 March 2022
    Virtual Classroom
    Tuesday 3 May 2022
    Virtual Classroom