Course Outline
Download Full Course Outline (PDF)Who should Attend?
The role of the EEO reflects the commitment Council has to supporting and working with all personnel, elected members and employees. Officers require up-to-date and contemporary documentation reflecting corporate policies and procedures.
Learning Outcomes
At the conclusion of this workshop participants will recognise the importance of the contact officer role and develop an understanding of the role’s responsibilities, particularly when dealing with allegations of bullying and discrimination. You will gain skills, knowledge and behaviours to help you develop effective techniques for solving a variety of common issues they may face in the workplace.
Short Course details
| Short Course Topics | |
|---|---|
| EEO responsibilities | |
| EEO expectations | |
| confidentiality | |
| laws, policies and procedures that affect confidentiality | |
| breaches | |
| harassment, discrimination, bullying and other policies | |
| investigating situations | |
| managing the situation | |
| code of conduct and staff disciplinary policy | |
| Delivery | |
| Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session. | |
| Duration & location | |
| Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements. | |
| Fees & Inclusions | |
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Our training course will include:
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