New Supervisor Skills

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

This course has been developed for supervisors, team leaders, leading hands or any local government officer leading or supervising teams. The New Supervisor program has been written with supervisors in mind and will provide an informative perspective on supervising people and teams.

Learning Outcomes

  • Your role and responsibilities of a supervisor
  • Handling the position
  • Developing your communication skills in listening, asking questions, resolving conflict, and giving feedback to employees
  • Coaching and developing your teams
  • Identify some techniques to deal with employee challenges, such as hostility, complaints, and other difficult behaviours
  • Developing good relationships with employees and peers, so you are fair and consistent
  • Ability to understand, utilise and grow your emotional intelligence

Short Course details

Short Course Topics
Importance of communication skills in the workplace
Listening skills
Body language
Emotional intelligence
How to build a positive influence in the workplace
Giving balanced feedback
Negotiation skills-dealing with conflict
Resolving conflict
Leader vs Manager
Situational leadership
Time management
Change management
Performance management
Identifying training needs
Difficult conversations and behaviour
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 2 days and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions
Please contact Peak Services for course fees or a proposal for onsite/inhouse training.

Upcoming Dates:

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