Tactical Assertive Communication

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

This program will provide strategies on how to become more confident and comfortable with personal assertiveness; how to cope with negativity and how to respond when faced with overbearing or aggressive actions towards you.

Learning Outcomes

Participants will gain increased confidence in their abilities to control heightened and emotional interactions, by growing in confidence and learning how to be assertive when required.

Short Course details

Short Course Topics
How to build relationships
Negotiate outcomes
Understand what drives our emotions
Focus on performance
Resolving points of difference
How to read aggressive/passive, and passive/aggressive behaviour
Project self-confidence
Writing for assertiveness
Recognise your strengths
How to say “no” politely
Our training course provides participants with an interactive session that includes group discussions, case studies, and question and answer sessions. Customisation is available and based on individual council requirements.
Duration & location
Peak Services delivers Virtual or Instructor-led training workshops inhouse at your venue.
Fees & Inclusions
Please contact Peak Services for course fees or a proposal for on-site/in-house training.


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Upcoming Dates:

    13 April 2022
    Virtual Classroom