Course Outline
Download Full Course Outline (PDF)Who should Attend?
This program will provide strategies on how to become more confident and comfortable with personal assertiveness; how to cope with negativity and how to respond when faced with overbearing or aggressive actions towards you.
Learning Outcomes
Participants will gain increased confidence in their abilities to control heightened and emotional interactions, by growing in confidence and learning how to be assertive when required.
Short Course details
| Short Course Topics |
|---|
| How to build relationships |
| Negotiate outcomes |
| Understand what drives our emotions |
| Focus on performance |
| Resolving points of difference |
| How to read aggressive/passive, and passive/aggressive behaviour |
| Project self-confidence |
| Writing for assertiveness |
| Recognise your strengths |
| How to say “no” politely |
| Delivery |
| Our training course provides participants with an interactive session that includes group discussions, case studies, and question and answer sessions. Customisation is available and based on individual council requirements. |
| Duration & location |
| Peak Services delivers Virtual or Instructor-led training workshops inhouse at your venue. |
| Fees & Inclusions |
| Please contact Peak Services for course fees or a proposal for on-site/in-house training. |
Upcoming Dates:
13 April 2022
Virtual Classroom