Communication for Managers

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

Supervisors and Managers who would like to improve their team communication skills to improve team effectiveness. Our course will help increase team cohesiveness through improved communication within the team.

Learning Outcomes

  • Understand and adopt best practices in handling challenging individuals and situations.
  • Adopt and practice proven
  • Communication skills to be
  • Able to ask the right questions.
  • Grow emotional intelligence skills to get the most out of difficult situations and lead people interactions to positive outcomes.
  • Recognise difficult behaviour and deal with it in an appropriate professional manner

Short Course details

Short Course Topics

Communication Skills


What is effective communication?

Questioning skills to gain commitment

Open, closed and probing questions
 Clarification, completeness
Intention and meaning
Listening skills
The Mehrabian Study
 Body language and gestures

Emotional Intelligence
 

Self-assessment tool
 4 components of EI
Delivering feedback
Giving quality feedback

Challenging behaviours and situations Conduct difficult conversations with employee, team, customer
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions
Please contact Peak Services for course fees or a proposal for onsite/in-house training.

Upcoming Dates:

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