Conflict Resolution

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

As a managers, you will deal with conflict situations both as a mediator (to help resolve conflicts between others) and as a participant (when you are in conflict with someone). These situations can be complex and difficult to manage.

Learning Outcomes

  • Understand the nature of conflict and ways to manage it
  • Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques
  • Define negotiation and discuss the process of negotiation
  • Define mediation and the process of mediation
  • Define facilitation and the process of facilitation
  • Discuss problems that may arise through negotiation, in particular, balance and power and its connotations
  • Explain the importance of working in groups as a means of learning how to deal with group conflicts
  • Explain ways if understanding and dealing with different types of conflict or crisis

Short Course details

Short Course Topics
Types of conflict (Personal/ Interpersonal/group)
What causes conflict
Personality and conflict
Methods of handling conflict
Communication in conflict resolution
Conflict management
Understanding conflict responses
Negotiating
Mediation
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions

Our training course will include:

  • Instructor-led training
  • Statement of Attendance
  • Course Workbook

Upcoming Dates:

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