Customer Service

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

Everyone involved in customer service. Our customers are our business and our interactions with them, are crucial our business success. This course will help you identify your internal and external customers, review customer services and systems to maximise the quality of service delivered.

Learning Outcomes

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Short Course details

Short Course Topics
Who we are and what we do
Establishing your attitude
Identifying and addressing customer needs
Generating return business
In-person customer service
Giving customers service over the phone
Providing electronic customer service
Recovering difficult customers
Understanding when to escalate
10 tips to wow customers every time
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions

Our training course will include:

  • Instructor-led training
  • Statement of Attendance
  • Course Workbook

Upcoming Dates:

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