Deliver Constructive Criticism

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

For supervisors, team leaders and managers who require skills in how to delivering constructive criticism. Through this workshop participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive criticism, if done correctly will provide great benefits to your organisation.

Learning Outcomes

  • help you understand when feedback should take place
  • learn how to prepare and plan to deliver constructive criticism
  • determine the appropriate atmosphere in which it should take place
  • identify the proper steps to be taken during the session
  • know how emotions and certain actions can negatively impact the effects of the session
  • recognise the importance of setting goals and the method used to set them
  • uncover the best techniques for following up with the employee after the session.

Short Course details

Short Course Topics
when should feedback occur
repeated events or behaviour
breaches in company policy
preparing and planning
choosing a time and place
during the session
check for understanding
goal setting
self-assessment
diffusing anger or negative emotions
measuring results
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions

Our training course will include:

  • Instructor-led training
  • Statement of Attendance
  • Course Workbook

Upcoming Dates:

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