Emotional Intelligence

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

Emotional Intelligence (EI) is best defined as the ability to identify and manage emotional information in oneself and others and to focus energy. This course is suited to employees who need the tools to be emotionally intelligent in the workplace, navigating through organisational change and complex issues. Participants will gain advanced problem solving skills, implement solutions and use a range of interpersonal tools to elicit desired change in the workplace.

Learning Outcomes

  • define, address and identify emotional intelligence
  • identify the benefits of emotional intelligence
  • define self-awareness and management
  • practice self-regulation, selfmotivation and empathy
  • understand, use and manage your emotions effectively
  • identify and develop positive coping strategies
  • relate emotional intelligence to the workplace
  • successful communication (verbal and non-verbal)

Short Course details

Short Course Topics
what is Emotional Intelligence?
self-management, awareness, regulation, motivation
empathy
three skills of Emotional Intelligence
emotion perception
emotions to facilitation thinking
regulating emotions
communication
social management/responsibility
benefits of EI
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions

Our training course will include:

  • Instructor-led training
  • Statement of Attendance
  • Course Workbook

Upcoming Dates:

Back