Course Outline
Download Full Course Outline (PDF)Who should Attend?
This course is suited to supervisors and managers to gain increased skills in managing poor performance within their teams.on required behaviours.
Learning Outcomes
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognise the importance of setting goals and the method used to set them
- Uncover the best techniques for following up with the employee after the session
Short Course details
| Short Course Topics | |
|---|---|
| Workshop objectives: When should feedback occur? | |
| Repeated events/behaviour | |
| Policy breaches | |
| Risk culture | |
| When feedback does not work | |
| Preparing and planning | |
| Preparing and planning | |
| Gather facts/practice tone | |
| Create an action plan | |
| Keep records | |
| Choosing a time and place | |
| Criticise in private, praise in public | |
| Creating a safe atmosphere | |
| Setting Goals | |
| SMART goals | |
| Self-assessment | |
| Keeping emotions in check | |
| Diffusing anger | |
| Empathise | |
| What not to do | |
| Attacking or blaming | |
| Talking down/emotions | |
| Measuring results | |
| Action plan | |
| Delivery | |
| Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session. | |
| Duration & location | |
| Our standard structure for this workshop is 1 day and can be delivered in any metropolitan or regional area of Queensland. | |
| Fees & Inclusions | |
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Our training course will include:
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Upcoming Dates:
Call Peak Training to book your workshop. (07) 3000 2148