Managing Poor Performance

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

This course is suited to supervisors and managers to gain increased skills in managing poor performance within their teams.on required behaviours.

Learning Outcomes

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognise the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session

Short Course details

Short Course Topics
Workshop objectives: When should feedback occur?
Repeated events/behaviour
Policy breaches
Risk culture
When feedback does not work
Preparing and planning
Preparing and planning
Gather facts/practice tone
Create an action plan
Keep records
Choosing a time and place
Criticise in private, praise in public
Creating a safe atmosphere
Setting Goals
SMART goals
Self-assessment
Keeping emotions in check
Diffusing anger
Empathise
What not to do
Attacking or blaming
Talking down/emotions
Measuring results
Action plan
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 day and can be delivered in any metropolitan or regional area of Queensland.
Fees & Inclusions

Our training course will include:

  • Instructor-led training
  • Statement of Attendance
  • Course workbook

Upcoming Dates:

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