Resolving Conflict

We provide a range of nationally recognised qualifications (local government specific) and council-specific non-accredited short courses as well as other professional development training options.

Who should Attend?

This course is suited to all staff who want to strengthen their conflict resolution skills. Participation will assist participants develop practical skills to help identify the needs of customers and strategies to achieve these needs.

This course also reviews the challenges that may arise from client conflict but external and internal.

Learning Outcomes

  • Improved conflict management skills
  • Understanding resolution process
  • Skills to manage conflict situations
  • Using the right tone and body language to alleviate conflict challenges
  • Improved negotiation techniques
  • Achieving agreeable solutions

Short Course details

Short Course Topics
Conflict management styles
The 5 communication styles (Thomas Kilmann)
Resolution process
Working on the issue
Anger management
Gaining control
Dealing with angry people
Managing your environment
Interview strategies
on and nuisance complaints
Delivery
Our instructor-led training course provides participants with an interactive session including group discussions, case study reviews and Question and Answer sessions. Our trainers can customise or tailor the course to your specifications or needs and deliver in-house providing you with a cost-effective and efficient training session.
Duration & location
Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.
Fees & Inclusions

Our training course will include:

  • Instructor-led training
  • Statement of Attendance
  • Course Workbook

Upcoming Dates:

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