Course OutlineDownload Full Course Outline (PDF)
Who should Attend?
The “Dealing with Hostile & Violent People” program is suited to all levels of local government, in particular customer service staff and outdoor workers where interaction with the public may become hostile.
- Customer Service centres
- Council libraries
- Outdoor workers (road crews, parks & gardens)
- Local laws officers
- Parking inspectors
- Bus drivers
Participants will be gain valuable skills in de-escalating conflict or threatening situations.
Short Course details
|Short Course Topics|
|Conflict resolution – calming internal and external customers|
|Calming methodologies explained|
A number of scenarios and case studies are workshopped and role-played during this program. Our program will be customised to include areas of concern for the audience.
Our program instructor interacts closely with attendees to re-enact a variety of conflict situations in a non-threatening and open environment.
Our trainer uses Tactical Assertive Communication (TAC) and Non-Violent Communication (NVC) to teach participants skills to assist during high conflict situations.
|Our specialist trainer has over 23 years instructing and inspiring course participants to overcome difficult situations. Join us for this lively, instructor-led, interactive and practical course that will enhance the participants’ abilities to deal with any hostile situation.|
|Duration & Location|
|Our standard structure for this workshop is 1 full day and can be delivered in any metropolitan or regional area of Queensland. Customisation is available based on individual council requirements.|
|Fees & Inclusions|
Please contact Peak Services for course fees or a proposal for onsite/in house training.